Customer Support

We offer full services of Customer Support, InBound and Outbound Calls, Sales, Placing Orders, Up Selling, BackOffice. Our team is young, dynamic, well trained, ready to meet the customers' vigorous demands.

We offer round the clock service to ensure someone is always available to answer whatever question your customers may have. Twenty-four hours a day, seven days a week.

ECommerce businesses usually have a wide range of clients of different nationalities, from all over the world. Since the online store is always opened, the challenge for the customer support team is to provide great customer support for all of those clients, regardless of the time of day.

In the pre-sales stage, we assist your clients by providing advice about the products and answering any queries your customers might have, making sure they’re 100% confident in their purchase decision.

Some clients might require our support during the ordering stage, other customers might have questions about billing, delivery and also warranty. Our agents can provide answers on your customer’s preferred method of communication (phone, email, live chat).

Once the purchase has been made we can assist your customers by answering any queries they might have about their orders, such as the delivery process, or the functionality and features of the products they’ve bought.

Crm4eshop vision is to focus on creating a customer oriented culture and an environment which improves the customer experience. We don't focus only on contact center tasks, we consider that outsourced customer service only succeeds when there is a close connection between the client and the merchendiser, involving all aspects related to customer support.

Let's talk about how we can help you provide great customer service. Drop us a line and we will get back to you within 2 hours.